Cancellation & Rescheduling Policy

1. General Principles

• Notice periods below are measured from the scheduled start time of the session, appointment, or production date.
• Deposits described as non-refundable are non-refundable once paid, except where required otherwise by law.
• We reserve the right to waive a fee under this policy at our sole discretion, including for documented emergencies (see Section 9).
• This policy applies in addition to, and does not limit, any cancellation terms in a signed Project Agreement or Statement of Work, which will control in the event of a conflict for that specific engagement.

2. Allec Co. Coaching

Situation	Policy
Reschedule or cancel, 24+ hours' notice	No charge. Reschedule to another available time at no cost.
Reschedule or cancel, less than 24 hours' notice	Treated as a late cancellation. One late cancellation may be excused per coaching package at our discretion; subsequent late cancellations may forfeit the session.
No-show	The session is forfeited and is not rescheduled or refunded.
Package session expiration	Sessions within a package (e.g., GO FORWARD, FLOURISH) must be used within the stated program window (e.g., 6–8 weeks, 3–4 months). Unused sessions after that window are forfeited unless an extension is agreed to in writing.
Refunds	The Initial Coaching Session is non-refundable once the session has occurred. For multi-session packages, unused sessions may be refunded on a pro-rated basis, less a [Insert %, e.g., 15%] administrative fee, if cancellation is requested before the second session.

3. Allec Co. Consulting

Situation	Policy
Reschedule or cancel, 48+ hours' notice	No charge.
Reschedule or cancel, less than 48 hours' notice	A rescheduling fee of [Insert Amount or %] may apply.
No-show	The Initial Consulting Session is forfeited.
Larger engagements (SOW-based)	Cancellation terms, kill fees, and milestone-based refund eligibility for scoped consulting engagements are set out in the applicable Statement of Work.

4. Allec Co. Creative (Productions & Projects)

• Deposits are non-refundable. Deposits paid to reserve production dates, crew, vendors, or venues are non-refundable once paid, as they secure third-party commitments made on the client's behalf.
• Client-requested date changes. Requests to move a confirmed production date will be accommodated where possible, subject to crew, vendor, and venue availability, and may incur additional fees charged by third parties (e.g., venue rebooking fees) which are passed through to the client.
• Cancellation after work begins. Once pre-production work has begun (creative development, vendor booking, crew scheduling), fees for work completed and third-party commitments made are non-refundable. A cancellation fee schedule tied to notice given before the production date will be set out in the Project Agreement (for example: 100% of remaining balance due if cancelled within 14 days of the production date; 50% if cancelled 15–30 days out).
• Weather & force majeure. For outdoor or weather-dependent productions, rescheduling due to weather or other force majeure events (see Terms, Section 19) will be handled in good faith and does not automatically entitle either party to a refund; additional costs incurred for rescheduling (e.g., re-booking a venue) may be passed through to the client.
• Post-production timelines. Delivery timelines for edited content are estimates provided in the Project Agreement and may shift based on scope, revisions requested, or circumstances outside our control.

5. Allec Co. Services (Support & Retainers)

• Hourly or project-based support: a scheduled support session may be rescheduled with at least 24 hours' notice at no charge; less notice may result in the session being billed as used.
• Monthly retainers: retainers renew automatically each billing cycle. To cancel an ongoing retainer, provide at least [Insert Notice Period, e.g., 14 days'] written notice before the next renewal date. Fees already paid for the current billing cycle are non-refundable, but no further charges will be made after cancellation takes effect.

6. Notary Appointments

Notary appointments are booked and cancelled separately from general Allec Co. Services requests, and are subject to their own terms given statutory notary obligations:

• Cancellation notice: please cancel or reschedule at least [Insert Notice Period, e.g., 2 hours] before the scheduled appointment.
• Missed-appointment fee: a missed appointment or late cancellation may incur a fee of [Insert Amount], reflecting time reserved and, for mobile notary appointments, travel already undertaken or committed.
• Travel fees. Any travel fee charged for a mobile notary appointment is earned once travel begins and is non-refundable if the appointment is cancelled after the notary has departed.
• Right to decline. Consistent with notary law, the notary may decline to complete a notarization at the appointment — for example, if the signer lacks proper identification, appears unwilling or unable to sign knowingly, or the document is incomplete. The notary fee for a declined notarization will be handled per Texas notary fee regulations; any separate travel or convenience fee already earned is non-refundable.

7. Refund Method & Timeline

Approved refunds are issued to the original payment method within [Insert Number, e.g., 10] business days of approval. Processing times beyond that point are determined by your bank or card issuer and are outside our control.

8. Payment Plan Defaults

If a scheduled installment payment fails or is not made within [Insert Number, e.g., 5] days of its due date, we may pause scheduling of further sessions, deliverables, or support until the account is brought current. Continued non-payment may result in termination of the engagement without refund of amounts already paid for services already rendered.

9. Exceptions & Extenuating Circumstances

We understand that emergencies happen. Documented medical emergencies, bereavement, or similarly serious circumstances will be considered on a case-by-case basis and may result in a fee being waived or a session credit being issued at our discretion, even where this policy would not otherwise require it.

10. How to Cancel or Reschedule

To cancel or reschedule any appointment, session, or engagement, contact us at hello@alleccollective.com or through the scheduling link provided in your confirmation email, as far in advance as possible.

11. Changes to This Policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent revision. Where a signed Project Agreement, SOW, or package purchase specifies different cancellation terms, those terms control for that specific engagement even if this policy is later updated.